I want to create a graphic overview of Blackstone's Unique Process for interacting with guests (i.e. our customers).
The Unique Process is the specific methodology our team uses to crate value for our guests. Laying it out with specificity provides leadership to to our team and helps build our guests understand how we will endeavor to help them.
This document will be used to both train staff and to explain our process to guests.
Benefit Statement (what our guests will get from our process): Our guests will feel comfortable and empowered to enjoy our facility and will leave happier than they were when they arrived.
Unique Process Name: Blackstone's Happiness Delivery System
Blackstone's Happiness Delivery System(TM):
1) The Welcoming Approach - a warm greeting, an introduction, and an offered tour
2) The Question & Question Session - find out about the guest's needs...why are they here, what inspired them to come
3) The Experience Share - share facts & experiences, not opinions...no "I think..." statements
4) The Transaction Process - quickly and efficiently close the transaction
5) The Interest Expander - invite the guest back by letting them know about something else Blackstone offers that might be of interest to them