All numbers for 2013.
Calls placed by StellaService Analysts: 54,000 +
Emails sent to customer service departments: 54,000 +
Time spent on the phone navigating Interactive Voice Response Systems (IVRs): 17 days
Days waiting to reach live agent (phone): 49 days
Most popular customer service representative name (phone): Stephanie (228 times)
Most popular customer service name (email): Michelle (404 times)
Number of free deliveries: 2,800
Number of products ordered from online retailers: 11,800
Shipping tape used on return boxes: 22,000 yards (more than 12 miles)
# of package photos taken: 42,000+
# of spelling errors caught (email): more than 4,900
# of live chat interactions: 26,000+
We would also like to include some milestones from this year:
+ In February 2013, the company launched the Stella Metrics platform and received $15 million in Series B funding.
+ In March 2013, the company received a grant of $250,000 from the New York City Economic Development Corporation to relocate and hire in Manhattan’s Financial District as part of the Take the H.E.L.M. program.
+ In May 2013, the company announced a multi-year agreement with Google Inc. StellaService ratings and data are licensed by Google in a multiple offerings including the Google Trusted Stores program.
The company relocated HQ to NYC’s financial district in 2013. One element could be a map, but not required.