Our clients are businesses with lots of business customers. B2B Enterprise software and profesional services/agencies
Our clients better serve their most important customers by issuing each of them their own private Hotline.
A Hotline is a single phone number and email address everyone uses to communicate back and forth.
Our clients and their customers use their existing phones, email and IM clients- they just use the Hotline address or number instead.
Intelligently routes inbound and outbound (i/o) Calls, Emails, Texts, and IMs to the intended recipient.
Lets you set up rules for who should respond, how quickly, and who backs that person up.
Measures key performance stats like average time to respond, number of replies to resolve an issue, etc.
Records and transcribes all voice phone calls.
Scans the content of all messages to detect opportunity-based words for other departments (sales, for example)
Lets you easily view, triage, reply, and assign messages to other team members
Provides a dashboard so the team can instantly see the status of customers' issue
Enables the team to collaborate and communicate more effectively by handling all customer communication both inbound and outbound