Emrill is an award winning Integrated Facilities Management provider in the United Arab Emirates commanding an exceptionally high level of client retention and steady growth since its inception in 2002. With over 6,100 staff directly employed, the company offers the full range of Facilities and Asset Management services with innovative solutions tailored to support Clients from different sectors.
Emrill manage some of the largest and complex buildings in Dubai and Abu Dhabi with many corporate and residential clients spanning master developments, residential communities, corporate, leisure and commercial complexes.
Emrill is a commendable provider winning the most coveted industry award for ‘FM Company of the Year’ along with ‘Green FM Company of the year’ 2013 at the Facilities Management Middle East Awards held in Dubai on the 4th June.
ServExcel is unique, custom-built tool designed to measure ‘customer experience’. It measures to the EFQM framework and includes the global standard Net Promoter Score.
It is important to note that it is not purely an audit to gauge customer satisfaction. It is a bespoke, account-specific measurement tool that captures the perception of how we ‘do business’, seeking input from from clients, customers, delivery colleagues and other stakeholders. It allows us to best align with our clients/customers and gives us knowledge to add value to our delivery model through measuring what matters.
ServExcel is the Emrill tool of choice as it clearly promotes improvement in our customer relationship, giving us an NPS rating which demonstrates our customer service ethos and differentiates our offering