Sam Wong tuvo su nuevo diseño de app a través de un concurso de diseño:
Create a loyalty program + POS app that fits in a smartphone screen.
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Descripción de la aplicación
The Android POS app allows merchants to record loyalty points by scanning RFID loyalty cards. The goal is to allow merchants to record more information about the customers, in order to provide more personalized service. Merchants will scan customer's loyalty card with their phone, and useful customer info will show up on the screen. e.g. frequent orders and customizations. When new card is seen, merchants will prompt customer for their name and optionally email (potentially passing the device to the customer) To summarize, the merchant will be able to * Record new customer's name and email * Give loyalty points & Spend rewards (<= 5 reward varieties) * Record customer orders and show balance to pay * See customer's most frequent order sets (e.g. flat white with croissant, latte with muffin. Note it is by order, not by item.) * Set and see customer's customization instructions. (e.g. soya milk and decaf in a coffee shop setting) Additionally, the merchant will be able to group multiple customers together, and tag custom group properties such as friends, professional, ACME employees, family, regular morning takeaway, etc Notes: This is to be used on smartphones. This is used by the merchants only. This is targeted at coffee shops so the menu size is small. There is no need for a scan screen/button as it is activated by touching smart cards Ugly prototype that showcase a few ideas: http://imgur.com/a/5F5yT
Modern and stylish, graphics over texts, intuitive gestures over buttons. Utilize Android features such as autocomplete text boxes, swipe views, tabs to facilitate user actions if it makes sense. A warm, welcoming color scheme that should not feel out of place when used in various store with different decos
Nombre de la aplicación
Descripción de las pantallas
Ultimately the goal is to make merchants' job easier. Their pain point are - remember customers' name and orders - remember who ordered what - calculate how much to charge - how much change to give back The first component is the "stamp card replacement" 1) Customer scan a RFID card 2) Merchant take or give loyalty points, and if needed, record their name, email and preferences The second component is the POS system. Straightforward, except merchants would like to keep multiple orders open and editable. They will be using this to keep track of what orders need to be fulfilled. e.g. what coffees they need to make, whose coffee it is, who paid, who haven't Lastly, I would like to marry these two components into one app. I have multiple approaches in mind, but you probably have more expertise in this. I am open to any design that achieves the same goal. 1: 1.1: Group of customers all scan their cards, then the first screen will show all of their names, loyalty statuses and preferences. (May need placeholders for new cards). 1.2: Merchant navigates to order menu screen to place the order, and assign items to the customers. (i.e. who ordered what). Merchant should be able to see the individual customers' balance and the total balance, complete the order, and see the new loyalty statuses of the customers 2. 2.1 Scan card to show one customer's loyalty status and preferences 2.2 Merchants complete order for one customer, back to step 1 until all orders have taken 2.3 Once all customers have completed their order, link them together somehow. 3. Order everything first and then scan the cards and allocate items. I feel the 3rd option is most useful for the merchants, as the merchant may have to hop between different customer's page as they make up their minds / change their minds. That said, you probably have a much better design that can deal with these complications :)
Lo que debe evitarse
When prompting user for input, the screen with soft keyboard showing should have enough context to let the user know what they should be inputting. e.g. when the merchant hands the phone over to the customer, the customer should know what is happening and what is expected. Merchants should have a way of going back to previous transactions to finish / add details. Skip and undo should be available where it makes sense.
$699 Paquete Bronce
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