We are looking for an infographic. We want to show what the process used to be to get an accident appraisal, but from the point of view from the claims adjuster and how EASY the process is now if you use expresitmate. In order to receive an appraisal, the adjuster must call out an independent appraiser, wait 48 hours or more then receive back the estimate. With exprestimate the photos can be simply emailed to us or submitted via our Iphone app and returned to the adjuster within 5 hours. Plus the cost is half of what the independent appraiser charges. The result is quicker repairs, happier customers and reduced expense allowing the adjuster to focus more on their core requirements at work. This is the evolution of the "claims appraisal".
The normal process: Person gets into accident and calls adjuster. Adjuster informs them an appraiser will be sent out to inspect vehicle and to expect a call within 48 hours. Adjuster calls the appraisal company and waits 48 hours for an inspection. The appraiser goes to see the vehicle, takes photos, sends estimate to insurance carrier who reviews and processes payment. Elapsed time to completion about 5 days total.
Our Process: Person gets into accident and calls adjuster. Adjuster informs them that they can download our app and take [and submit] photos or email photos. Within 5 hours estimate is completed and returned to adjuster. Payment is made. Elapsed time to completion 8 hours (including adjuster payment).
Appraiser cost on average: $85.00 report, $25.00 for mileage and 48 hours time
Our Cost: $40.00 report, no charge for mileage and same day cycle time.
The typical adjuster has 200 open cases to field to appraisers for inspection. That's a lot of wasted hours when we can return all 200 within a reasonable time frame.
What if an organization made a small change which could free up an adjusters day by more than 40%? Adjusters could use the extra time to keep all parties better informed, review new cases quicker, manage repairs and rentals more efficiently and most of all maintain stellar customer service.
The ability to close claims faster is the goal. Our process is simple and seamless at half the cost. We have the ability to write auto, heavy duty and specialty claims directly from photos.