ZigZag is a software platform that helps retailers manage eCommerce returns globally.
Returns can be consolidated in a network of over 200 warehouses for bulk reverse shipping. Goods can also be stored locally and shipped to a new customer or resold via marketplaces without the need to transport goods back to the retailer. All from a single integration.
ZigZag supports sustainable retail.
Mission - Up to 40% of all international eCommerce sales in fashion are returned. ZigZag can reduce time products are off sale and unlock revenue for returned products, whilst improving customer retention with faster refunds and lower return costs with lower carbon footprint - globally.
Target market - ZigZag is aimed at international ecommerce retailers and global brands. Fashion represents the biggest opportunity for growth due to higher return rates and countries such as Germany will be targeted for the same reason.
Business Model - ZigZag is subscription SaaS model with transactional charges. Other revenue streams include implementation fees, fulfilment fees and also resale fees on a revenue share basis. A white label solution is also available.
Clients - ZigZag recently won the contract to handle returns for all 7 Arcadia brands globally and is in trials with a number of other large high street retailers and global brands. Advanced pipeline includes: global marketplaces, carriers and postal networks, pureplay and online enterprise fashion retailers.
Technology - A fully operational version of the ZigZag platform is now live. Further development related to eCommerce platform integrations (SalesForce / Demandware, Magento, Hybris) plus client customisations will be ongoing plus more streamlined integrations with the Online Marketplaces.
Warehousing: - ZigZag has established a strategic relationships with over 200 warehouses globally and has completed core technical integration with multiple warehouse management systems.
Marketplaces - ZigZag has a strategic relationship with Pentagon which presently connects over 60 UK and global brands and retailers with a network of 26 online marketplaces including eBay, Amazon, Flipkart, TMall, Lazada, Spartoo, Ozon, Allegro and La Redoute.
Couriers - ZigZag is working on a strategic level with a number of global couriers, postal solutions and Pick up Drop Off networks.
Awards - Winner of the Innovation Award at the World Retail Congress
Disruptor of the Year 2016 – Mark of Excellence – Supply Chain Awards
Innovation of the Year 2016 Finalist - Retail Week Tech & Ecomm Awards
Winner at London Technology Week GetInTheRing 2016
Shortlisted for PITCH - Top 200 Startups in the World 2016