Most people searching for a source to help with a website are people like me that don't speak the "technical" language and that is intimidating. Vance is wonderfully patient in explaining the steps, the information needed, the overall project. The process and time frame deliverables were always as discussed. The end result is better than we could have asked for. He makes valid suggestions along the way, showing areas of improvement while leaving the choice up to you. Vance is friendly, always helpful and responsive. It never felt like he was a thousand miles away in a different time zone. ( a rare commodity these days) I would recommend him 100 times over.